Welcome to Saskatoon Tees. These Terms of Service (“Terms”) govern your use of our website, services, and products. By placing an order or using our services, you agree to the following Terms.

By accessing our website or placing an order with Saskatoon Tees, you agree to be bound by these Terms. If you do not agree, please do not use our services.

You must be at least 18 years old, have the legal capacity to enter into a binding agreement, or have a parent or guardian's consent.

A deposit of at least 50% is required before production begins. Custom orders are non-refundable once artwork preparation or production has started, except as described in Returns & Refunds.

Production will not begin until:

Deposits are non-refundable once artwork preparation or production has begun.

The remaining balance is due prior to pickup or shipping unless otherwise agreed in writing.

Once blank apparel has been ordered or received for your order, changing the garment, color, or size may require us to restock the original items. In these cases, a restocking fee of 25% of the affected items applies, and your revised order may not ship on the original timeline.

Cancellations after production has begun are subject to the non-refundable deposit, plus any restocking fees on stock already purchased for your order.

Customers will receive a mock-up for approval before production.

Once artwork is approved:

Customers are responsible for ensuring they have full rights to use any logos, images, or designs submitted.

Standard turnaround time is 2 to 5 business days and begins once:

Larger orders may require additional time.

Rush service is available. Rush timelines and fees are communicated at the time of order.

Customers are responsible for selecting correct sizes.

We do not replace or refund apparel due to incorrect size selection.

Blank (unprinted) apparel may be exchanged if:

Printed apparel cannot be exchanged unless there was a production defect.

We do print on customer-supplied garments.

While we take care during production, certain fabrics may react unpredictably to heat and pressure.

If a garment is damaged during pressing due to our error, we will take responsibility.

However:

Due to differences between digital screens (RGB) and printing processes (CMYK), slight color variations may occur.

By placing an order, you acknowledge that:

Once an order leaves our facility, responsibility transfers to the shipping carrier.

Saskatoon Tees is not responsible for:

Customers are responsible for providing accurate shipping information.

If additional shipping insurance is requested, it must be arranged at the time of order.

If a package is lost, we will help you file a claim with the carrier. Any replacement order will be quoted separately.

When your order is ready, we will let you know by email and/or text message. We hold completed orders free of charge for 90 days from that first notice, and we will send reminders along the way, including a final notice at least 10 days before the deadline.

If an order is not picked up, and no delivery is arranged, within 90 days, it will be treated as abandoned:

Because every order is custom printed and cannot be resold, unclaimed orders are not eligible for a refund or store credit, and any deposit or payment is non-refundable.

Need more time? Just contact us before the deadline and we will work something out.

We do not offer refunds or returns on custom printed products unless there is a confirmed production error on our part.

If a production mistake occurs, we will replace the affected item at no charge, or refund it if a replacement is not possible.

By submitting artwork, logos, or designs, you confirm that you have the legal right to use them.

You agree to indemnify Saskatoon Tees against any claims related to intellectual property infringement.

Unless otherwise requested in writing, Saskatoon Tees reserves the right to photograph and use completed orders for marketing, portfolio, website, and social media purposes.

Photographs of completed orders may be shared on our website, social media channels, and other marketing platforms. We will not display any personal identifying information alongside featured work without your explicit written consent. Team names, logos, and general descriptions may be referenced.

To provide design help and improve print quality, Saskatoon Tees may use artificial intelligence (AI) tools as part of our services. This can include generating or editing artwork, increasing image resolution, cleaning up low quality files, and preparing designs for print.

In some cases, artwork you submit may be processed by third party AI tools we use for these purposes. We only do this to complete your order and improve the final printed result. We do not sell your artwork.

You remain responsible for ensuring you hold the rights to any artwork you submit, as described in Section 11.

Fraudulent chargebacks or payment disputes for properly delivered and completed orders will be contested.

If there is an issue with your order, please contact us first so we can resolve it before you dispute a charge with your bank or card provider.

Saskatoon Tees reserves the right to pursue recovery of funds, including collection fees and legal costs, in cases of fraudulent disputes.

To the extent permitted by law, Saskatoon Tees shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption arising from the use of our services.

To the extent permitted by law, our total liability shall not exceed the amount paid for the specific order in question.

These Terms are governed by the laws of the Province of Saskatchewan, Canada.

Any disputes shall be subject to the jurisdiction of Saskatchewan courts.

If a technical issue causes an incorrect price (including $0.00) at checkout, Saskatoon Tees reserves the right to invoice you separately via email for the correct amount. Your order will be fulfilled once payment of the corrected invoice is received.

Saskatoon Tees reserves the right to update these Terms at any time. Updated Terms will be effective upon posting to our website. Changes do not apply to orders already placed.

Continued use of our services constitutes acceptance of any revisions.

If you have questions regarding these Terms, please contact us.